FAQ
Candle Questions
What kind of wax do you use?
We use coconut beeswax for our container candles and coconut wax for our wax melts.
We use coconut wax because it burns and melts cleanly, is non-toxic and natural, has a strong scent throw, and is environmentally sustainable. We also love how creamy, smooth, and luxury feel it is.
We also add beeswax to our candles so they burn slower and last longer. Beeswax is natural, non-toxic, and sustainable. The beeswax we use is cruelty free and leaping bunny certified.
All of our wax is:
- Gluten-free, toxin-free, paraben-free, and phthalate-free
- Cruelty-free - Leaping Bunny Certified
Additionally, our wax melts are vegan.
Did you know? Most big candle brands use 100% paraffin wax, or a "soy blend" of 50% paraffin and 50% soy wax. Paraffin wax is a petroleum by-product that has been shown to release dangerous chemicals, such as carcinogenic benzene and toluene into the air.
What kind of fragrence do you use?
We use a blend of non-toxic, premium fragrance oils and all-natural essential oils.
Every single fragrance oil we use is is formulated without phthalates and made without ingredients found on California’s Proposition 65 list.
We also go a step further than most candle companies by also avoiding these 5 main hazard groups.
✖ Carcinogens: These are materials known or thought to cause cancer.
✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.
✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.
✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs.
✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion.
What kind of jars do you use?
We use 50% recylced glass jars from a local woman-owned glass company here in Austin, Texas. For our lids, we use sustainably harvested cork from Portugal.
What kind of wick do you use?
We use crackling wooden wicks which make a soothing crackling sound when lit that mimics the cozy ambiance of a fireplace. They are exclusively crafted from all-natural, untreated wood native to the USA, making them completely free from metals, toxins, animal products, and animal testing. Our wooden wicks are made with wood from Forest-Stewardship Council (FSC) approved mills, ensuring the highest standards in ethical and environmentally friendly milling practices.
Recycling Questions
How do I dispose / recycle the shipping box & packaging peanuts?
- Recycle the cardboard shipping box, brown kraft honeycomb paper, the water-activated paper tape, and paper inserts.
- Dissolve the biodegradable packing peanuts in water. They are eco-friendly, non-toxic, and made out of corn starch.
How do I recycle / upcycle of the candle jar?
- Recycle or reuse the glass candle jar after cleaning it
- Reuse or compost the cork lid after cleaning it
See the cleaning instructions in the question below.
Did you know? Our candle jars are made of 50% recycled glass, and they can also be recycled again. Glass can be recycled endlessly with no loss in quality or purity. However, if you are able to repurpose or reuse the glass, that is even better!
What can I upcycle the candle jar to?
Our glass jars were specifically chosen with upcycling in mind! After thoroughly cleaning them, they are food safe. They are also dishwasher safe. They work great for storing tea, herbs, spices, beans, grains, sugar, salt, and non-food items like paper clips, cotton balls, q-tips, matches, and more! You can plant a succulent in them or use them to store your wax melts!
See the cleaning instructions in the question below.
How do I clean the candle jar and cork?
To prepare the glass for upcycling, remove and dispose the stickers. Heat a pot with 2 inches high of water to almost boiling and reduce heat. Lower the glass into the water carefully without burning your fingers. Once the wax is melted, around 8 minutes, take it out carefully (lift from the top edges of glass where it is cooler) and set it on a heat-resistant surface to cool. Once the glass is cool enough to hold, usually after a few minutes, dispose of the melted wax in the trash (or pour it in your wax melter to re-use it as a wax melt later!) Dispose of the remaining wick, wick holder, and wick sticker. Clean the jar with a dry paper towel to get rid of any large pieces of remaining wax. Dispose any wax in the trash and not the sink! Then take a paper towel soaked in warm soapy water and scrub inside and out to remove the rest of the wax and any sticker gunk. Finally, dry with another paper towel. Wash the cork with warm soapy water. Don't soak it. Allow jar and cork to dry completely before use.
If you plan on re-using the jar for food, we recommend additionally putting it in the dishwasher or boiling it in water for a few minutes to better clean & sanitize it. Our clear glass jars are dishwasher-safe and our corks are handwash only. If you'd like to request a new cork with your next order, please email us at care@moonwax.shop.
Shipping Questions
How long will it take to get to me?
We take 3-5 days to process your order, and after that, it usually takes 5-8 business days for the United States Postal Service to ship to your location. Please note, these are just estimates, and it may take up to 2 weeks of shipping time depending on your location and shipping delays that are out of our control.
If you are ordering in the Summer, please know that we ship on Monday - Wednesday in the Summer to avoid your candle being stuck in a hot shipping warehouse for too long. This helps ensure your candle will arrive in good condition!
Where is my order?
If you are still waiting on your order and would like confirmation of where it is, please reach out to us via our Contact Page or email us at care@moonwax.shop and we will gladly assist you!
Do you ship internationally?
Currently, we only ship domestically in the United States. However, we have plans to open shipping internationally as our business grows! If you'd like to be updated on when we will ship internationally, please scroll down to the bottom of the page and sign up for our email newsletter. We will announce shipping updates to all our coven members when the time comes! :)
Where do you ship from?
We currently make and ship all of our candles from Austin, Texas.
Returns & Refunds
I would like to cancel or change my order. Can you help?
If you made an order and would like to cancel or change it, please reach out to us via our Contact Page as soon as possible! If we haven't shipped your order yet, we would be happy to cancel or change the order. However, if we already shipped your order, it is, unfortunately, too late. In that case, please reach out to us via our Contact Page or email us directly at care@moonwax.shop and we can assist you further.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note, we cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with the labels and cork lid. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@moonwax.shop. Please note that returns will need to be sent to Austin, TX.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@moonwax.shop.
What is your refund policy?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at care@moonwax.shop.
I would like to exchange my candle for a different one. Can I do that?
If your candle is unused and in good condition, and you would like to exchange it for a different candle, you may do so within 30 days after you receive your candle. To start an exchange, please contact us at care@moonwax.shop and tell us your order number, reason for exchange, and desired new scent. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
My order is damaged, defective, or wrong. What can be done?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The best way to reach us is by email at care@moonwax.shop.